Frequently Asked Questions
What is your reservation / cancellation policy?
All reservations require a 50% NON refundable deposit.
Final balance due 3 days prior to for all delivered orders. For customer pick up orders, the final balance is due at the time of pickup.
Customer cancellation of delivery orders within 72 hours of scheduled delivery date will be REQUIRED to pay 100% of the amount due on the reservation / contract.
These policies are unconditional.
Is Tents & Events able to determine if there are underground utilities on my property?
Tents & Events is not able to determine if, and where underground utilities are on any property. If you need help to determine where the underground utilities are on your property, Tents & Events HIGHLY recommends calling 811 or visiting PA 1 Call System Online.
Tents & Events assumes no liability if underground utilities are struck / hit while installing a tent on a property without proper utility markings.
What happens if I return an item late?
All items returned after the due date (Late) will be automatically calculated and charged for time based arrears. Late return payments will be due at the time of rental returns / closing of the rental contract. Customers whom used credit cards will automatically have their credit cards billed, while cash customers will be required to pay late fees with either cash or credit cards at the time closing.
Items can be returned Monday through Friday between the hours of 8am and 4:30pm. We are closed Saturday & Sunday.
Please be aware of your rental due back date to avoid any late fees.
Will there be emergency contacts after hours?
In the event of emergency after hours please call 717-867-7560 and leave a voice mail regarding the emergency. T&E monitors all after hours voicemails, and has a redundancy of employees who each receive a notifcation after hours. One or Multiple of our staff will return your call asap.
What time will my order be delivered?
T&E, to its best ability, will try to maintain any estimated delivery windows for reservations / contracts. However T&E can not guarantee ANY estimated delivery windows, and will NOT give exact delivery times for reason of unforseen circumstances due to travel, traffic (IE road construction, accidents), walking distance at other delivery locations, ect.
Any estimated delivery windows should be assumed to be at our best judgment, and is unrealistic to expect 100% reliability.
Do you set up and break down the tables, and chairs?
Set up and break down of tables, chairs, and or both is the customer responsibility unless the customer pre-arranges, and pays for the set up / break down service.
Tables, and chairs should be torn down, and stacked prior to the pickup date on the contract.
Upon pick up, if T&E was not pre-arranged to break down tables and chairs, there will be an additional fee added to the contract.
T&E offers setup and break down of tables and chairs for an extra fee. Please have this prearranged prior to the order delivery / pickup.
Breaking down your tables, and chairs helps maintain our delivery / pickup time estimations for all customers, and avoids extra fees.
What is expected of my delivery / tent install site?
Please have a clear path to the delivery / installation area. Items such as patio furniture, grills, toys, ect are epected to have been removed prior to the delivery / installation day. Removal of any items by T&E staff will incur extra labor fees on the contract.
Undeclared steps, elevators, excessive walking distance will also incur extra labor fees on the contract.
Please make us aware of any obstacles at the time of a quote or reservation creation, as this helps us maintain a proper delivery schedule for all orders.
Do I have to clean dishware or linens before I return them?
Tents & Events only asks that you rinse off heavy food, and empty glassware
before returning, or before we pick them up. For linen we ask that you shake off any heavy particles before returning, or before we pick them up.
before returning, or before we pick them up. For linen we ask that you shake off any heavy particles before returning, or before we pick them up.
I'm not sure if the tent will fit in my area, do you come out and check?
Tents & Events can schedule an on site inspection of the property to determine fitment. This must be pre-arranged and cannot be done at the last minute. To arrange an on site inspection, please call our main office number.
717-867-7560